A Customer is born Every Day

Dear Valued Customers

Notwithstanding the fact and as goes the ancient adage that a customer is born every day, we at SimpleStepStore.com firmly believe that we should trade with trust.  This has been and will be among our core values together with our beam focus on our corporate culture as the number one priority to progress further in changing the community and society at large.  In so doing and in line with our tagline – Always Be Serving – we will ensure and make customer service the entire responsibility of one and all.

Trust especially in online businesses has to be given its utmost importance.  It is a relationship between two or more persons with the expectations that each will behave in ways that are mutually beneficial.  There should be equality in uncertainty.  In other words, there should not be wolves among dogs.  It should be characterised by an element of predictability and consistency.  Basically we are talking about values instead of value.

Trust will obviously evaporate where there is absence of competence, character, caring and of course effective communication.  The impact of lost trust will be fatal for any organisation and that is why it is critical to make trade with trust a priority for any effective leadership.  Building trust will definitely lead to mission success with high values, morale and growth.  SimpleStepStore.com will leave no stone unturned with respect to nurturing and treasuring its trust account.  However, trust being the straw that stirs the drink, sometimes you need to let go – resisting the urge to fiddle, fix and control.

See you soon.



 

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